Assessment Centre Design & Delivery for Contact Centres
Hire with confidence. Not guesswork.
When hiring matters most, interviews alone aren't enough.
Red’s bespoke assessment centres help you identify real potential, reduce hiring risk and make confident recruitment decisions. Designed around your roles, culture and success measures, they give you the insight needed to hire the right people, first time.
End-to-end assessment centre solutions
From design to delivery, we manage the entire process, creating a seamless experience for both hiring teams and candidates.
Our Services:
- Assessment Centre Design
- Role Plays & Job Simulations
- Group Exercises & Presentations
- Competency & Behaviour Frameworks
- Assessor Training
- Virtual & On-Site Delivery
- Candidate Scoring & Evaluation
- Feedback & Continuous Improvement
A proven approach
Understand - Design - Deliver - Refine
Red starts by understanding your business, your people and the skills that drive success.
From there, we create tailored assessment experiences that:
- Reflect real job scenarios
- Deliver fair and consistent assessment
- Improve candidate engagement
- Generate clear hiring insights
- Support better recruitment decisions
Why red?
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Contact centre specialists
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25+ years of contact centre recruitment expertise
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Tailored, role-specific assessment centres
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Structured and objective methodologies
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Better hiring outcomes and reduced bias
Consultancy & training
red’s senior leadership team supports contact centres with end-to-end workforce consultancy, helping to create a seamless experience from candidate attraction through to successful integration and long-term retention.
No two consultancy pieces are the same, as red creates bespoke consultancy depending on the needs of the business.
From frontline agents to leadership and executive teams, red delivers a wide range of training sessions that combine industry-leading data with 25 years of contact centre expertise to deliver measurable results. Choose from on-site workshops, virtual sessions or blended programmes, all designed around your goals, people and schedule.
We recently partnered with Red Recruitment to deliver a large contact centre cohort, and the results were exceptional. Thanks to the support and dedication of our account manager, an impressive 73% of all offers for this critical cohort came directly from Red Recruitment.
I would highly recommend that any internal Talent Acquisition team looking for reliable support and outstanding results, particularly in cohort hiring, utilise the services of Red Recruitment. They truly deliver.
We are very happy with the candidates presented to us and look forward to welcoming them into the company.
The quality of applicants has been excellent, which is a testament to red's hard work and persistence.
Thank you again and look forward to working with you in the future.
I just wanted to thank you for the effort you have put into our vacancies, which has resulted in so much success in recent months. The calibre of candidates has been fantastic, and it shows you truly understand us and the brief, as proven by more offers accepted from candidates who couldn't be a better fit for what we need.
I know a lot of effort goes into things behind the scenes, so I just wanted to thank you.
Knowing we have found such a good rhythm with Red reassures me that if we do need help, we know we can call on you.
Insights & news
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Frequently asked questions
What are your opening hours?
Monday to Friday, 8.30am – 5.30pm. Please note, that many of the team can be reached outside of the operational hours.
How do I register a job with red?
Registering a job with red is super easy and can be done via a number of ways.
If you already have a point of contact at red, please contact them directly.
If you don’t or you are a new client, please contact Jessica Taylor (Client Services Director), jess@red-recruitment.com who will reach out to you promptly.
Or simply call 0330 107 6570 and a member of the team will be happy to help.
Can Red help me write a job specification?
Yes. red is happy to have meetings to review your current specifications and to have a good understanding of your requirements and what you expect to be included. red’s marketing department will then create a specification which not only covers your requirements but is written with the candidate in mind to ensure high attraction from quality talent.
How do I arrange a meeting with red?
Our Client Services Director, Jessica Taylor will be pleased to speak with you, please email her at jess@red-recruitment.com or call 0330 107 6570. Depending on the meeting agenda, some other team members may be present.
Get in touch. We’re here to help!
Call our friendly team now to discuss your requirements.