Contact Centre Workforce Consultancy & Strategy
Build a workforce that performs today and is ready for tomorrow.
Contact centre expertise that goes beyond recruitment
red's consultancy services help contact centres attract, hire, onboard and retain the right people, creating employee journeys that drive engagement, performance and long-term retention.
Drawing on over 25 years of contact centre expertise and leading industry data, we partner with businesses to build recruitment and people strategies that support both performance and employee success.
End-to-end workforce consultancy
Our support spans the entire employee lifecycle, helping you create a seamless experience from candidate attraction through to successful integration and long-term retention.
Attraction & Recruitment Strategy
Review and redesign your recruitment approach to attract higher-quality candidates, improve conversion rates and strengthen your employer brand.
Job Design & Workforce Planning
Modernise job descriptions and competency frameworks to reflect the expectations of today's workforce and future business needs.
Candidate Experience & Onboarding
Create a seamless candidate journey, from application through to onboarding, ensuring new hires arrive engaged, informed and ready to succeed.
Induction & Early Careers Development
Develop structured induction programmes that accelerate performance, build confidence and improve employee engagement from day one.
Early Attrition Reduction
Identify the causes of early turnover and implement practical retention strategies that improve agent experience and reduce recruitment costs.
Future-Ready Workforce Strategy
Build a workforce model that supports changing customer expectations, evolving technology and the needs of a multi-generational workforce.
Why red?
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Specialists in contact centres and customer operations
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25+ years of industry expertise
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Practical recommendations using leading industry data
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Tailored solutions, not off-the-shelf frameworks
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Support across the entire employee lifecycle
Training & assessment centre design
red’s senior leadership team deliver a number of bespoke training sessions for contact centres. From frontline through to leadership and executive teams, every session combines industry-leading data with 25 years of contact centre knowledge to deliver measurable results.
Designed around your roles, culture and success measures, red’s assessment centres help you identify real potential, reduce hiring risk and make confident recruitment decisions. From design to delivery, we manage the entire process, creating a seamless experience for both hiring teams and candidates.
We recently partnered with Red Recruitment to deliver a large contact centre cohort, and the results were exceptional. Thanks to the support and dedication of our account manager, an impressive 73% of all offers for this critical cohort came directly from Red Recruitment.
I would highly recommend that any internal Talent Acquisition team looking for reliable support and outstanding results, particularly in cohort hiring, utilise the services of Red Recruitment. They truly deliver.
We are very happy with the candidates presented to us and look forward to welcoming them into the company.
The quality of applicants has been excellent, which is a testament to red's hard work and persistence.
Thank you again and look forward to working with you in the future.
We are very happy with the candidates presented to us and look forward to welcoming them into the company.
The quality of applicants has been excellent, which is a testament to red's hard work and persistence.
Thank you again and look forward to working with you in the future.
Culture+
CulturePlus is about creating lasting value. By aligning the right people with the right organisational culture, we help you build teams that are not only effective but also dynamic, innovative, and future-ready.
Insights & news
Assessment Centre Design & Delivery for Contact Centres Assessment centres are one of the most effective ways to...
Seasonal Recruitment Made Simple The busiest time of the year is just around the corner. For retailers, the Black...
Contact Centre people strategies are changing. Temporary worker numbers are increasing. Did you know... 👉 The UK has...
A unique group training opportunity for your people, enabling them to successfully manage multi-generational teams....
HR & Recruitment User Group Katy Forsyth, Red's MD, chairs this session which takes place every two months. 7th May...
Contact Centre Network Resilience and Wellbeing Strategies for Remote Team Katy Forsyth, Red's MD, will be joining...
February On the 12th of February, Katy Forsyth, Red's MD, chaired the first South West Contact Centre Forum and...
No matter how good your technology is in the customer journey, it’s the people who put the silk bow on the service. At...
Hybrid working Since the pandemic, we have seen a shift in traditional working models as largely forced remote working...
Frequently asked questions
What are your opening hours?
Monday to Friday, 8.30am – 5.30pm. Please note, that many of the team can be reached outside of the operational hours.
How do I register a job with red?
Registering a job with red is super easy and can be done via a number of ways.
If you already have a point of contact at red, please contact them directly.
If you don’t or you are a new client, please contact Jessica Taylor (Client Services Director), jess@red-recruitment.com who will reach out to you promptly.
Or simply call 0330 107 6570 and a member of the team will be happy to help.
Can Red help me write a job specification?
Yes. red is happy to have meetings to review your current specifications and to have a good understanding of your requirements and what you expect to be included. red’s marketing department will then create a specification which not only covers your requirements but is written with the candidate in mind to ensure high attraction from quality talent.
How do I arrange a meeting with red?
Our Client Services Director, Jessica Taylor will be pleased to speak with you, please email her at jess@red-recruitment.com or call 0330 107 6570. Depending on the meeting agenda, some other team members may be present.
Get in touch. We’re here to help!
Call our friendly team now to discuss your requirements.