Contact Centre Training & Leadership Development
Develop people. Unlock potential. Deliver Performance.
People are a contact centre's greatest asset.
red’s contact centre training programmes ensure they perform at their best. Our practical, engaging programmes equip teams with the skills, confidence and mindset to succeed.
From frontline agents through to leadership and executive teams, every session combines industry-leading data with 25 years of contact centre knowledge to deliver measurable results.
Led by industry expert trainers
red's expert trainers bring decades of contact centre experience, providing leading industry insight and practical strategies your teams can apply immediately.
Built around your business
No off-the-shelf solutions. Choose from on-site workshops, virtual sessions or blended programmes, all designed around your goals, people and schedule.
Where insight meets action
Come hungry for knowledge, leave full with industry-leading data, practical insights, and actionable tips your teams can implement to make a difference from day one, delivered by those who know the industry best.
Training that drives results
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Generational Leadership for Middle Management
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Generational Leadership for Executive Teams
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Unleashing Your AI Superpower: Agent Training
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Job Specification Health Check Working Groups
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Training the Recruiter: Recruitment & Onboarding Processes for the Modern Contact Centre
We recently partnered with Red Recruitment to deliver a large contact centre cohort, and the results were exceptional. Thanks to the support and dedication of our account manager, an impressive 73% of all offers for this critical cohort came directly from Red Recruitment.
I would highly recommend that any internal Talent Acquisition team looking for reliable support and outstanding results, particularly in cohort hiring, utilise the services of Red Recruitment. They truly deliver.
We are very happy with the candidates presented to us and look forward to welcoming them into the company.
The quality of applicants has been excellent, which is a testament to red's hard work and persistence.
Thank you again and look forward to working with you in the future.
I just wanted to thank you for the effort you have put into our vacancies, which has resulted in so much success in recent months. The calibre of candidates has been fantastic and it shows you truly understand us and the brief, as proven by more offers accepted from candidates who couldn't be a better fit for what we need.
I know a lot of effort goes into things behind the scenes, so I just wanted to thank you.
Knowing we have found such a good rhythm with Red reassures me that if we do need help, we know we can call on you.
Consultancy & assessment centre design
red’s senior leadership team supports contact centres with end-to-end workforce consultancy, helping to create a seamless experience from candidate attraction through to successful integration and long-term retention.
No two consultancy pieces are the same, as red creates bespoke consultancy depending on the needs of the business.
Designed around your roles, culture and success measures, red’s assessment centres help you identify real potential, reduce hiring risk and make confident recruitment decisions. From design to delivery, we manage the entire process, creating a seamless experience for both hiring teams and candidates.
Culture+
CulturePlus is about creating lasting value. By aligning the right people with the right organisational culture, we help you build teams that are not only effective but also dynamic, innovative, and future-ready.
Insights & news
Assessment Centre Design & Delivery for Contact Centres Assessment centres are one of the most effective ways to...
Seasonal Recruitment Made Simple The busiest time of the year is just around the corner. For retailers, the Black...
Contact Centre people strategies are changing. Temporary worker numbers are increasing. Did you know... 👉 The UK has...
A unique group training opportunity for your people, enabling them to successfully manage multi-generational teams....
HR & Recruitment User Group Katy Forsyth, Red's MD, chairs this session which takes place every two months. 7th May...
Contact Centre Network Resilience and Wellbeing Strategies for Remote Team Katy Forsyth, Red's MD, will be joining...
February On the 12th of February, Katy Forsyth, Red's MD, chaired the first South West Contact Centre Forum and...
No matter how good your technology is in the customer journey, it’s the people who put the silk bow on the service. At...
Hybrid working Since the pandemic, we have seen a shift in traditional working models as largely forced remote working...
Frequently asked questions
What are your opening hours?
Monday to Friday, 8.30am – 5.30pm. Please note, that many of the team can be reached outside of the operational hours.
How do I register a job with red?
Registering a job with red is super easy and can be done via a number of ways.
If you already have a point of contact at red, please contact them directly.
If you don’t or you are a new client, please contact Jessica Taylor (Client Services Director), jess@red-recruitment.com who will reach out to you promptly.
Or simply call 0330 107 6570 and a member of the team will be happy to help.
Can Red help me write a job specification?
Yes. red is happy to have meetings to review your current specifications and to have a good understanding of your requirements and what you expect to be included. red’s marketing department will then create a specification which not only covers your requirements but is written with the candidate in mind to ensure high attraction from quality talent.
How do I arrange a meeting with red?
Our Client Services Director, Jessica Taylor will be pleased to speak with you, please email her at jess@red-recruitment.com or call 0330 107 6570. Depending on the meeting agenda, some other team members may be present.
Get in touch. We’re here to help!
Call our friendly team now to discuss your requirements.