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Your trusted partner in contact centre solutions.
We are the industry experts
What does that mean? It means that at red recruitment we focus on creating meaningful partnerships that drive growth, delivering service excellence and making a lasting impact.
With a commitment to understanding both the needs of businesses and the aspirations of candidates, we bring purpose and potential together to build stronger teams and brighter futures.
Examples of the type of recruitment red specialise in include; Volume recruiting, RPO Services and supporting contact centre roles.
Volume permanent recruitment
At red, we understand that business needs can be planned or shifted quickly, and the demand for volume recruits may be scheduled or rise unexpectedly. Whatever the situation, we specialise in recruiting cohorts of high-volume skilled candidates to meet our clients’ needs.
Whatever the volume and timescale, we maintain the same high standards. Regardless of the size of the new starter requirement, every candidate undergoes red’s high quality and fully compliant selection process. A telephone pre-screen, a face-to-face interview and full legislative checks. red only introduces candidates with the necessary skills, experience and cultural fit requested by the client.
red often has to work to high volumes and short or even overnight timescales. Still, the quality candidate process remains. We achieve this with red’s large, agile team, who are skillfully managed to efficiently prioritise requirements to meet all numbers, deadlines and quality standards.
Temporary workforce management
red’s Temporary Workforce Management team are responsible for ensuring that every temporary worker has gone through the full red process. For every campaign, we creates a bespoke journey for the clients and the candidates, which will be agreed by the client first.
They will also ensure that all temporary workers are fully compliant before they begin their assignment, having attended red’s temporary induction and having completed all of your required onboarding documents.
red can also complete DBS checks for every worker (there is an additional fee for this service) as part of our compliance process.
Throughout the worker’s assignment, red’s Temporary Workforce Management team will complete 1:1’s with the workers. These calls will be completed both virtually and online and will take place regularly, as agreed by both parties.
Consultancy & training
red’s senior leadership team completes a number of consultancy and training sessions for contact centres. red has many training sessions that can be taught as micro and full sessions and are all run on-site. Some of these sessions are Money Matters, Unlocking Resilience, and Generational Leadership Training for Contact Centre Leaders.
No two consultancy pieces are the same as red creates bespoke consultancy depending on the needs of the business, which is collated from a number of fact-finding sessions held by the Directorship team. Depending on the requirements of the client, red is happy to work on-site and spends many days working in the contact centre to ensure the final piece is accurate.
Security of permanent positions
If you’re seeking peace of mind, stability, and a steady income, a permanent position is worth considering. Permanent roles, whether full-time or part-time, often offer additional benefits and the security of protection under employment law.
Flexibility of temporary positions
A temporary role can be a fantastic opportunity for individuals seeking flexibility or looking to explore a new industry. Many large companies regularly hire temporary workers to manage seasonal demand, holiday coverage, or to fill in for full-time employees on leave.
We recently partnered with Red Recruitment to deliver a large contact centre cohort, and the results were exceptional. Thanks to the support and dedication of our account manager, an impressive 73% of all offers for this critical cohort came directly from Red Recruitment.
I would highly recommend that any internal Talent Acquisition team looking for reliable support and outstanding results, particularly in cohort hiring, utilise the services of Red Recruitment. They truly deliver.
We are very happy with the candidates presented to us and look forward to welcoming them into the company.
The quality of applicants has been excellent, which is a testament to red's hard work and persistence.
Thank you again and look forward to working with you in the future.
I just wanted to thank you for the effort you have put into our vacancies, which has resulted in so much success in recent months. The calibre of candidates has been fantastic, and it shows you truly understand us and the brief, as proven by more offers accepted from candidates who couldn't be a better fit for what we need.
I know a lot of effort goes into things behind the scenes, so I just wanted to thank you.
Knowing we have found such a good rhythm with Red reassures me that if we do need help, we know we can call on you.
Culture+
CulturePlus is about creating lasting value. By aligning the right people with the right organisational culture, we help you build teams that are not only effective but also dynamic, innovative, and future-ready.
Insights & news
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Frequently asked questions
What are your opening hours?
Monday to Friday, 8.30am – 5.30pm. Please note, that many of the team can be reached outside of the operational hours.
How do I register a job with red?
Registering a job with red is super easy and can be done via a number of ways.
If you already have a point of contact at red, please contact them directly.
If you don’t or you are a new client, please contact Jessica Taylor (Client Services Director), jess@red-recruitment.com who will reach out to you promptly.
Or simply call 0330 107 6570 and a member of the team will be happy to help.
Can Red help me write a job specification?
Yes. red is happy to have meetings to review your current specifications and to have a good understanding of your requirements and what you expect to be included. red’s marketing department will then create a specification which not only covers your requirements but is written with the candidate in mind to ensure high attraction from quality talent.
How do I arrange a meeting with red?
Our Client Services Director, Jessica Taylor will be pleased to speak with you, please email her at jess@red-recruitment.com or call 0330 107 6570. Depending on the meeting agenda, some other team members may be present.
Get in touch. We’re here to help!
Call our friendly team now to discuss your requirements.