Contact Centres. The career of choice
Contact centres offers dynamic opportunities for growth, skill development, and the chance to make a real impact on customer experiences.
Contact Centre opportunities
A career in a contact centre offers a wealth of opportunities for growth and development.
With roles across various industries, you’ll gain valuable communication, problem-solving, and customer service skills, all while working in a fast-paced and dynamic environment.
The benefits include competitive salaries, career progression, and the chance to make a direct impact by helping customers and enhancing their experience.
Whether you’re starting your career or looking for your next challenge, a contact centre role offers endless possibilities for personal and professional growth.
The security of Permanent positions
At red, we prioritise people, focusing on both candidates and clients. We recruit across all levels, from entry-level to directors, offering tailored solutions for every challenge. Our experienced consultants ensure a thorough recruitment process, with each candidate interviewed before external submission. We maintain clear communication throughout, with regular check-ins to ensure satisfaction and success for both clients and candidates.
The flexibility of Temporary positions
red specialises in recruiting for immediate starts and complex roles, with a skilled team of resourcers and a large database of pre-vetted candidates. Some clients prefer red’s consultants to handle interviews and offers. Each client is assigned a dedicated point of contact who oversees the recruitment process and works with the recruitment team and Temporary Workforce Management for compliance. When an assignment ends, red manages all communication with workers regarding their exit.
Featured jobs...
Are you looking for a new position? Do you want to start your career within an industry of choice?
red is recruiting a number of contact centre roles that may be of interest to you. Take a look at the list of positions Red is recruiting for and apply! / Please send your CV to info@red-recruitment.com and a member of the team will be in touch.
Technical Claims Handler Are you an experienced Technical Claims Handler looking for a new position within a legal...
Customer Service Advisor Red Recruitment is recruiting enthusiastic and organised individual to join our client in...
Billing Advisor Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company...
Sales Advisor Red Recruitment is hiring Sales Advisors for our client where you will be responsible for connecting...
Sales Advisor Motivated, Driven, Resilient, with previous success in sales. We want to speak to you! Our client is...
Customer Service Advisor - Part Time Red Recruitment is hiring a Customer Service Advisor for our client where you...
Customer Service Advisor Red Recruitment is hiring a Customer Service Advisor for our client where you will be...
Pre-Compliance Team Leader Red Recruitment is recruiting a Pre-Compliance Team Leader to join a training and...
Pre-Compliance Agent Red Recruitment is recruiting a Pre-Compliance Agent to join a training and apprenticeship...
Sales Advisor Red Recruitment is recruiting a Sales Advisor for our client based in Norwich who specialises in 24/7...
Telesales Executive Red Recruitment is recruiting a commercially driven Telesales Executive to join a growing business...
Customer Service Advisor Red Recruitment is recruiting enthusiastic, customer-focused individuals to join our client...
Complaints Administrator Red Recruitment is recruiting temporary Complaint Administrators to join our client, a...
Customer Service Team Leader Red Recruitment are recruiting a motivated Customer Service Team Leader to lead a...
Red Recruitment is recruiting Sales Representatives to join our client, a leading travel insurance company rated #1 in...
Red Recruitment is recruiting Sales Representatives to join our client a leading travel insurance company rated #1 for...
Frequently asked questions
What is the STAR approach?
The STAR approach is a universally recognised communication technique designed to enable you to provide a meaningful and complete answer to questions that require examples.
Using this approach in your interviews will help you structure a clear and precise answer, many interviewers will be familiar with the STAR approach and will recognise its value when used.
S – Situation
T – Task
A – Action
R – Result
1) Describe the situation or task; set the context, make it concise and informative
2) Talk about what you did and how you did it; highlight any skills you used
3) What happened? How did the event end? What did you accomplish? What did you learn?
If you would like further advice for how to use the STAR approach please email info@red-recruitment.com and you will be put in touch with a member of the team.
What should I wear to an interview?
We would always advise our candidates to dress smart, first impressions count. We understand that you may not have a suit in your wardrobe, but please wear your smartest trousers or skirt and shirt or blouse. Our team will be happy to check your outfit beforehand and make any recommendations they feel necessary.
Where is your office? Do I need to travel in person to register?
Our office is based in Bristol but as we recruit all over the UK, we do not expect you to visit us in person. We complete all our interviews virtually and as long as we see you on the video call and have checked your ID we can register and represent you. You are more than welcome to visit us in person if you would prefer, our team will be happy to meet with you but please don’t feel obliged.
What form of ID can I use as part of my ID check?
We can accept either your Passport or Birth Certificate. If you are using your birth certificate as form of ID we will also require proof of your National Insurance number.
Additionally, we also require proof of your address in the form of a bank statement or utility bill dated within the last three months.
We will be required to not only check these documents during our online interview but also require a copy to be sent to us.
What paperwork do you need from me?
Permanent and Temporary Positions
As well as the accepted ID documents, Red will require you to complete an Application Form. You will receive this before your interview with Red.
Temporary Position
Red’s temporary workers will also be required to complete a Temporary Workers Pack, which will be sent to you after your interview with Red.
Once the position has been offered and confirmed to you, you will be sent an additional pack of documents that need to be completed. These documents include a bank details form, P46 and an employer reference form. Red’s Temporary Workforce Management team can help you if you have any issues with completing these.
I am a temporary worker and I have a payroll query. How do I get in contact regarding this?
Please email your query to payroll@red-recruitment.com, this mailbox is manned everyday and you will receive a response promptly.
Do I need a CV to register with Red?
No. To register with Red you do not need a CV, our Consultants will speak with you regarding your experience and will put a CV together for you.
Can Red help me write my CV?
Yes. Red can help you with writing your CV, this can range from making small amendments to writing the CV from scratch. Additionally, if you just want some feedback, the team will be happy to provide this.
What are your opening hours?
Monday to Friday, 8.30am – 5.30pm.
Absolutely amazing from start to finish. No issues in getting in touch with them in case you do need anything and very informative throughout. Highly recommend, such a lovely bunch to work with!
My experience with Red Recruitment has been fantastic.
In every way they went above and beyond. They worked relentlessly to put me in contact with some of the best jobs available and gave expert advice before and after interviews.
I cannot thank Hannah, Molly and Jodie enough, they are an asset to your business. They were extremely professional, but also friendly and caring.
I will be recommending anyone I know who is in need of a job to Red Recruitment because of this great service. Thank you very much for all your help!
Great support, really helpful. Could not fault the service they provided. Would highly recommend to anyone job searching.
This was my first time going through a recruitment agency to find a job. I am so glad I used Red Recruitment.
Molly and Louis were so good at helping me get through my interview and job search process; they kept in touch with me, giving me tips for my interview and assuring me that they were available at any time for me to ask any questions or worries I had.
Both Molly and Louis genuinely wanted to help me find a job, I could see this through how passionate and supportive they were as well as the kindness they showed me.
I would highly recommend Red to anyone out there who is struggling to find a job or needs a push in the right direction!
The Red Recruitment team were fantastic, and I would highly recommend them to anyone. Hannah was so helpful and friendly; she helped me get a new job and supported me throughout the whole process. Great service from a great team!
Jodie was extremely helpful and knowledgeable on the best way to approach each stage of recruitment. She was also very personable and just a generally lovely person to work with. Would definitely recommend.
Are you looking for a new position?
Do you want to start your career within an industry of choice?
red is recruiting a number of contact centre roles that may be of interest to you.
Take a look at the list of positions red is recruiting for and apply!
Please send your CV to info@red-recruitment.com and a member of the team will be in touch.