No matter how good your technology is in the customer journey, it’s the people who put the silk bow on the service. At a customer's time of need, and often during the simplest transactions, it’s the people who add the excellence for the customer.
Red was proud to deliver a day for contact centres to talk about how to best attract and retain new talent for our great industry.
We hosted guests in both Red’s office and in a virtual room as recruiters, operational leaders and trainers shared experiences and initiatives. All skilfully facilitated by the brilliant and insightful Ted Wignall of Sensée.
Thank you to everyone who attended for making it a great day with lots of hints and tips that we could all take back to our operations.
