Service Advisor

Service Advisor

Red Recruitment is recruiting a Service Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. You’ll be joining the UK’s leading personal alarm providers, trusted by hundreds of thousands of customers and backed by industry-leading Trustpilot reviews. More importantly, you’ll be joining a business that genuinely invests in its people through coaching, development and clear opportunities for progression.

This role is a mix of sales and customer service, making it perfect for a natural communicator with an empathetic approach who can spot opportunities looking to grow or expand their experience. Whether you’re an experienced salesperson or someone with the right attitude who’s eager to learn, this could be your next opportunity.

Benefits and Package for Service Advisor:

Salary: £24,979.50 Per Annum with on-target earnings (Average OTE up to £36,000)
Hours: 37.5 hours per week – Shift pattern between Monday – Sunday 8am – 8pm
Contract: Permanent
Location: Norwich Hybrid – 2 Days a Week from Home

• 233 hours annual leave holiday increasing with length of service.
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 3% Company matched
• Free on-site parking

Key Responsibilities of Service Advisor:

• Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
• Generate and convert sales leads through proactive outreach and effective engagement
• Provide accurate product information and tailored recommendations
• Build strong customer relationships to encourage repeat business and loyalty
• Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
• Clearly explain the benefits of upgraded devices and services
• Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
• Spot up-selling and cross-selling opportunities in every interaction
• Prepare accurate quotations, process orders, and ensure timely follow-up

Key Skills and Experience of Service Advisor:

• Have an excellent telephone manner
• Previous experience within a sales or call centre environment
• Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell
• Are reliable, trustworthy and motivated

If you have the relevant skills and experience as a Service Advisor and are interested in the position, please apply now!

Red Recruitment (Agency)